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We are committed to a continuous improvement approach to ensure exceptional customer service.
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We know how difficult it is to start something new, which is why we have the ideal plan for you.
FBN-INVEST-BANK stands out for its close customer relationship, even remotely, adapted to each situation. This personalization is made possible thanks to the involvement of all employees, for whom each customer is unique. Their goal is to understand the specifics of each situation and provide a tailored service. To improve customer satisfaction, FBN-INVEST-BANK created the first service certification framework specific to its activity with SGS-ICS. Since 2007, this certification ensures a high level of quality. FBN-INVEST-BANK has also been elected Customer Service of the Year for the 5th time. FBN-INVEST-BANK's global strategy integrates the three dimensions of corporate social responsibility (CSR): economic, by constantly improving customer relations; social, by fighting against exclusion; and environmental, by limiting the impact of its activities on the environment.
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